AstroSetu - AI-Powered Astrology Reports & Horoscope

Our Commitment

AstroSetu is committed to resolving any disputes or complaints fairly and promptly. We value your feedback and take all concerns seriously.

Step 1: Contact Us First

Dispute and legal notices:

Legal & Disputes: legal@mindveda.net

This is an automated compliance mailbox. AstroSetu does not provide live support. Valid legal notices and disputes will be processed as required by law.

Include: Your account details, description of the issue, and any relevant documents. Use subject line: "Complaint" or "Dispute"

Note: AstroSetu is a fully automated platform. This inbox is monitored for legal and regulatory compliance only. No response timeline is guaranteed.

Step 2: Internal Review

Valid legal and compliance requests will be handled as required by law:

Review of your complaint or dispute
Investigation of the matter
Review of relevant records and information
Response as required by applicable laws and regulations

This process is automated and compliance-focused. No response timeline is guaranteed.

Step 3: External Dispute Resolution (Australian Users)

If we cannot resolve your complaint internally, Australian users have access to external dispute resolution bodies:

Consumer Complaints

Australian Competition & Consumer Commission (ACCC)

Website: www.accc.gov.au
Phone: 1300 302 502
For issues related to consumer guarantees, pricing, or unfair practices

Privacy Complaints

Office of the Australian Information Commissioner (OAIC)

Website: www.oaic.gov.au
Phone: 1300 363 992
For privacy breaches or data protection issues

Other Options

State/Territory Consumer Affairs: Contact your local consumer affairs office
Small Claims Tribunal: For disputes involving financial loss
Mediation Services: Independent mediation services available in your state

Step 3: External Resolution (International Users)

For users outside Australia:

EU Users: Contact your local data protection authority for privacy-related complaints
India: Consumer disputes can be filed with consumer forums under the Consumer Protection Act
Other Jurisdictions: Contact relevant consumer protection or privacy authorities in your country

Alternative Dispute Resolution (ADR)

If both parties agree, we may engage in:

Mediation: An independent mediator helps facilitate a resolution
Arbitration: A binding decision by an independent arbitrator

ADR can be faster and less expensive than court proceedings.

Legal Proceedings

As a last resort, you may pursue legal action:

All Users: All legal matters are governed by Australian law. Proceedings will be in Australian courts, subject to the jurisdiction clause in our Terms & Conditions.
Note: India provides operational support only. All disputes and legal matters are governed by Australian law regardless of user location.

We encourage you to exhaust all other dispute resolution options before pursuing legal action.

Common Types of Disputes

This policy covers disputes relating to:

Service quality or delivery
Billing or payment issues
Account access or termination
Privacy or data protection
Refund requests
Terms and conditions interpretation

No Retaliation

We will not retaliate against you for raising a complaint or dispute in good faith. Your account and services will not be affected by your complaint.

Contact Information